Managed Services

My eCommerce managed services are for merchants looking for an experienced professional who understands direct-to-consumer sales and how to manage weekly marketing and trade performance. I have consistently delivered high ROI and multi-million pound growth for my clients working agency and client-side. 

The Resource Gap

Many merchants struggle to scale faster than 1.3 X every year due to a resource bottleneck. Hiring, training and deploying knowledge workers whilst engineering an ‘Agile’ Culture and ‘Start-Up’ environment requires bottom line investment.

Cost

per employee (Avg)

£45k Marketing Manager Salary
£50k CRM Manager Salary
£55k eCommerce Manager Salary
£12k to replace midrange employee
£1,068 training budget per employee

Productivity

per employee (Avg)

13% IT workers leave within 1 year
33% looking for a new job in first 6 months
23% turnover before first anniversary
43% millennials leave within 2 years
60<90 days to recruit replacement

Revenue

per employee (Avg)

£150k Online UK retail sales
£147k Online UK software
£118k Average UK businesses
£110k Apparel UK Retail sales
£92k 10-49 employees

Customer Acquisition

20+

Hours per month

  • Free Consultation
  • Search Engine Opimisation
  • Paid Social
  • PPC / Google Shopping
  • Display Advertising
  • Affiliate Marketing
  • Set-Up & Configuration
  • Campaign Creative
  • ROI Weekly Reports

*If your paid media budget is more than £25,000 a month I also provide competitive ROAS commission rates based on hitting performance targets.

Customer Retention

30+

Hours per month

  • Free Consultation
  • Email Marketing
  • RFM Segmentation
  • Personalised Dynamic Content
  • Loyalty Schemes
  • Digital Design
  • Set-Up / Configuration
  • Weekly Reporting
  • OnDemand QA

*I provide smaller packages for brands looking for help improving the effectiveness of your email marketing. 

Third Party Commerce

40+

Hours per month

  • Free Consultation
  • Weekly Trade Management
  • Online Merchandising
  • Profit & Loss Management
  • Product Information Optimisation
  • eCommerce Analysis
  • Conversion Rate Optimisation
  • Set-Up / Configuration
  • OnDemand QA

*Minimum contract is 3 months but I can provide discounts for service contracts booked over 6 and 12 month blocks. 

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