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Managed Services

My eCommerce managed services are for merchants looking for an experienced professional who understands direct-to-consumer sales and how to manage weekly marketing and trade performance. I have consistently delivered high ROI and multi-million pound growth for my clients working agency and client-side. 

The Resource Gap

Many merchants struggle to scale faster than 1.3 X every year due to a resource bottleneck. Hiring, training and deploying knowledge workers whilst engineering an ‘Agile’ Culture and ‘Start-Up’ environment requires bottom line investment.

Cost

per employee (Avg)

£45k Marketing Manager Salary
£50k CRM Manager Salary
£55k eCommerce Manager Salary
£12k to replace midrange employee
£1,068 training budget per employee

Productivity

per employee (Avg)

13% IT workers leave within 1 year
33% looking for a new job in first 6 months
23% turnover before first anniversary
43% millennials leave within 2 years
60<90 days to recruit replacement

Revenue

per employee (Avg)

£150k Online UK retail sales
£147k Online UK software
£118k Average UK businesses
£110k Apparel UK Retail sales
£92k 10-49 employees

How It Works

01
eCommerce Health Check
Complete my free eCommerce health check which gives me an overview of your current store performance and digital marketing set-up.
02
Free Consultation
I will create a report and arrange a free consultation with you and your team presenting you with any performance improvement opportunities.
03
Choose Service
Based on the insights gained from my report you can choose from consultancy or managed services depending on your current resource and in-house digital skills.
04
Onboarding
A set-up and configuration program will be outlined with timelines. My on-demand bespoke packages can start straight away.
05
First 30 Days
My result focused approach starts within month 1 configuring your managed service, gaining secure access to your technology platforms and implementing enhancements.
06
First 60 Days
The real heavy lifting starts now with data to hand I will be optimising your product marketing across multi-channel funnels and your ecommerce store and sending you weekly trade reports.
07
First Quarter
With rapid testing in flow across the full width of your agreed digital touch points my initial assumptions will be accumulating key learnings and conclusive results against
08
Pit Stop
At this point we can step back to review the performance and agree what the next objectives, targets and tactics are for Qtr 2 and beyond.

Customer Acquisition

20+

Hours per month

  • Free Consultation
  • Search Engine Opimisation
  • Paid Social
  • PPC / Google Shopping
  • Display Advertising
  • Affiliate Marketing
  • Set-Up & Configuration
  • Campaign Creative
  • ROI Weekly Reports

*If your paid media budget is more than £25,000 a month I also provide competitive ROAS commission rates based on hitting performance targets.

Customer Retention

30+

Hours per month

  • Free Consultation
  • Email Marketing
  • RFM Segmentation
  • Personalised Dynamic Content
  • Loyalty Schemes
  • Digital Design
  • Set-Up / Configuration
  • Weekly Reporting
  • OnDemand QA

*I provide smaller packages for brands looking for help improving the effectiveness of your email marketing. 

Third Party Commerce

40+

Hours per month

  • Free Consultation
  • Weekly Trade Management
  • Online Merchandising
  • Profit & Loss Management
  • Product Information Optimisation
  • eCommerce Analysis
  • Conversion Rate Optimisation
  • Set-Up / Configuration
  • OnDemand QA

*Minimum contract is 3 months but I can provide discounts for service contracts booked over 6 and 12 month blocks. 

Free eCommerce Health Check